Plus2VPN refers to the service offered by Zeciti Technologies Sp. z o.o (the “Company” or
“We”) through the Plus2VPN.com website and the software provided through it (the
“Service”). This Privacy Policy explains (i) what information we collect through your
access and use of our Service, (ii) the use we make of such information, and (iii) the
security level we provide for protecting such information.
When you visit plus2vpn.com and using the Service, you agree to the terms outlined in
this Privacy Policy.
Our Philosophy
We are committed to protecting and respecting your privacy. It is our overriding policy to
collect as little user information as possible to ensure a private and anonymous user
experience when using the Service.
Data we collect and why we collect it
When you sign up with Plus2VPN we only ask for the following information which is
collected and kept with us primarily for providing and improving our services to you
(“stored data”):
• Name
• Email address
• Password
• Payment method
• Additionally, the following information is also collected:
• Bandwidth use and consumption
• Software analytics and statistics
• Data from our email conversation, live chats, and feedback forms.
However, we do NOT store any logs that can identify or help in monitoring your activity.
We do NOT store or record the following:
Browsing activity
Identifiable connection logs
Records of IPs assigned
A customer’s original IP
Connection time
Browsing history
Sites visited
Outgoing traffic
Content or data accessed
DNS queries generated by the user
You are invisible which using our VPN even we can’t see what you do
online.
Our system, processes and servers are designed not to store any of the above mentioned
user information . We do this by design to ensure no data can be stored.
Use of stored data:
The information we collected enables us to provide our services to you. We process the
information for the following:
• To provide, operate, and maintain our services.
• To improve, personalize and expand our services
• To analyze and improve user experience
• To communicate with you, either directly or through one of our partners. We
communicate with our users for user service, providing updates and other
information related to the services, and for marketing and promotional purposes
• To process your transactions
• To improve our contract management
• To enforce our Terms of Service or other legal rights

Our VPN connection logs DO NOT collect:

⁃ Your origin IP
⁃ Your VPN IP
⁃ The specific time a user connected to our server
⁃ Any activity conducted when connected to our servers

Bandwidth use and consumption

All Plus2VPN subscribers get access to unlimited bandwidth, irrespective of how it is
used. We keep track of the total bandwidth consumed by a user to make sure everybody
is getting the highest speeds and the best possible experience from our product.
Plus2VPN reserves the right to contact users about bandwidth irregularities and service
disruption for other users resulting from these irregularities.

Software analytics and statistics

Plus2VPN collects minimal connection statistics and reports. None of these include
identifiable data or behaviour, such as web traffic details, IP addresses and DNS
requests.
This collection is done strictly to ensure the best possible service and customer support
is delivered to our customers.
Plus2VPN conducts VPN diagnostics and monitors crash reports to:
• Better understand the functionality of our software
• See how often the Plus2VPN app is used
• Understand events occurring within the app
• See aggregated usage
• Track performance data
• Track failed connection attempts
Support
When you submit support requests or bug reports, we will collect the data that you
choose to share with us about the issue being reported. Bug reports sometimes rely on
third parties, such tools as:
-Zendesk
-Firebase
-Google Analytics
-Facebook Pixel
Payment
The Company relies on third parties to process credit card and PayPal transactions, and
we do not save your full credit card details. For example, if you make a payment with a
credit card, your name and the last 4 digits of the credit card number will become part of
the invoice and saved by us. Anonymous cash or Bitcoin payments and donations are
also accepted.
How we use this personal data
Your email address is not shared with any third parties. We mainly use it for account related questions, communication, and recovery. By signing up to our Service, you agree
to receive communications from us, which may include promotional emails too. You can
stop receiving emails from us by following the unsubscribe instructions included in every
email we send.
We might also use your data for payment-related matters. This includes sending you
emails, invoices, receipts, notices of delinquency, and alerting you if you need to update
payment details. We use third parties for secure credit card transaction processing, and
we send billing information to those third parties to process your credit card payments.
The information you provide when you contact our support team is processed for
analytics purposes (such as to obtain aggregate statistics on the number of Android
complaints), but they are not combined with any personal data. We do not do any
targeted advertising or any profiling.
Data retention: We retain essential data (such as username, email, billing information) on
active accounts in order to provide services. This data is deleted when your account is
deleted.
How do we collect non-personal website data: We may use various cookies to collect
and store information when you visit our website. Users can control the use of cookies at
the individual browser level.

European Union Residences

Plus2VPN is committed to user privacy globally, and our existing practices reflect that
through minimal collection of data and ensuring users have control over their personal
information. The General Data Protection Regulation (GDPR) of the European Union (EU)
requires us to outline those practices in a specific manner for users in the EU.
In line with the GDPR, we collect and process the data outlined in this Privacy Policy on
one of the following bases, depending on the circumstances:
• For the purposes of fulfilling our contractual obligations to users, including:
• Providing users with the Services and Apps they have requested.
• Managing user subscriptions and processing payments.
• Providing customer support.
• For a legitimate interest associated with the operation of our business, including:
• Enhancing the quality, reliability, and effectiveness of our Site, Services, and Apps.
• Communicating with customers to provide information and seek feedback related
to our Services and Apps.
• With the consent of users, which users can withdraw at any time.
You can exercise your rights under the GDPR to access, transfer, correct, delete, or
object to the processing of your personal information by contacting us at
support@plus2vpn.pl.
Social media
We are active on Facebook, Instagram, Twitter, and Reddit. Any information,
communication, or material you submit to us via social media platforms is done at your
own risk without any guarantee of privacy. We cannot control the actions of other users of
these platforms or the actions of the platforms themselves. Your interactions with those
features and platforms are governed by the privacy policies of the companies that provide
them.

Changes to the Privacy Policy

We reserves the right to periodically review and change this Policy, we would notify users
who have enabled the notification preference about any change. Continued use of the
Service will be deemed as acceptance of updates and changes.

Contact us at Plus2VPN

If you have any questions or comments regarding our Privacy Policy and how we handle
your information, please feel free to contact us at support@plus2vpn.pl.